CONSUMER RIGHTS

Understand your rights and responsibilities.

Consumer disputes can be stressful, particularly when dealing with large organisations or complicated contracts.

Infinity Queen provides general information to help readers understand common consumer situations.

COMPLAINTS

If something goes wrong, keep a clear record.

Save:

  • Contracts

  • Receipts

  • Emails

  • Letters

  • Screenshots

  • Account statements

  • Reference numbers

  • Relevant photographs

A written record can make it much easier to explain what happened.

CHECK WHO YOU ARE DEALING WITH

Before sending money or personal information, consider whether the organisation is genuine and properly authorised where authorisation is required.

For financial services, consumers can check the relevant information using the Financial Conduct Authority's official registers and warnings.

Always use contact information obtained from a trusted official source rather than relying solely on contact details supplied unexpectedly by a third party.

FINANCIAL SCAMS

Scams can take many forms.

Be particularly cautious when someone:

  • Creates urgency

  • Demands immediate payment

  • Requests passwords or security codes

  • Asks you to move money to a different account

  • Promises unusually high returns

  • Claims to represent an organisation without giving you time to verify it

If you believe you have been scammed, contact your bank or relevant financial provider immediately and report the matter through the appropriate official channels.

LEGAL INFORMATION

Infinity Queen may discuss legislation and court decisions as part of consumer education.

However, legal information can be complex and highly dependent on individual circumstances.

Nothing on this website should be treated as legal advice.

For a legal problem, consider obtaining advice from an appropriately qualified professional or an official advice organisation.